eCommerce Gateway | How to process a refund

Log on to the Merchant Portal using the credentials supplied during on-boarding. From the landing page of the Merchant Portal, navigate to Account Transactions in the left menu pane.
Click "Refund a customer"
Select the transaction that you would like to refund by clicking on the arrow [>] in the details column of the transaction.
The list of transactions that meet the search criteria will be displayed.
Transactions will be available on the Merchant Portal for as long as the agreed archive date has not been reached.
Only transactions with the response code "Approved" can be refunded.