Smart Business Bundles

Terms and Conditions

By purchasing a Vodacom Smart Business Bundle, you have purchased a handset, tablet, fixed Broadband connection and a Mobile GSM connection, enabling you to connect from wherever you are, at any time. Provision of services is subject to Vodacom’s general contract Terms & Conditions as published on  http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions

Smart Business Bundles available on offer are as below:

1. Terms and Conditions that apply to Vodacom Smart Business Bundles, are set out as below:

a.       Existing terms and conditions pertaining to Business Internet LTE, as detailed on https://siebel.vodacom.co.za/eCommunications_enu/serviceschedules/VBC_Wireless_Lite_2017-02_V4.pdf

b.       Existing terms and conditions pertaining to Business Internet Wireless, as detailed onhttps://help.vodacom.co.za/business/subtopics/3086/Business-solutions/3106/Broadband-Connect-Wireless-Premium

c.       Existing terms and conditions pertaining to Business Internet Fibre, as detailed on https://help.vodacom.co.za/business/subtopics/3086/Business-solutions/3111/Business-Internet-Fibre

d.       Existing terms and conditions pertaining to Red+ plans, as detailed on https://www.vodacombusiness.co.za/business/terms/red-for-business-plus

e.       Existing terms and conditions pertaining to Smart+ plans, as detailed on https://www.vodacom.co.za/vodacom/terms/smart-and-red-plus-terms?cid=ntrn_0_dsgn_6848

f.        Existing terms and conditions relating to mobile devices and hardware, as detailed on https://siebel.vodacom.co.za/eCommunications_enu/serviceschedules/GSM_2011-12-V1.pdf

g.       Existing terms and conditions relating to Vodacom Business Tickets, as detailed on https://www.vodacombusiness.co.za/business/vodacom-business-ticket#:~:text=8.,the%20then%20current%20calendar%20month.

h.       Existing terms and conditions relating to Vodacom Business Cloud Market Place Products, as detailed on https://cloudapps.vodacom.co.za/terms/3299?orderCartId=867402

i.         Existing terms and conditions relating to Norton Security Products

j.         The terms and conditions pertaining to Smart Business Bundles as detailed in this document

2.       Prices are exclusive of VAT and usage unless otherwise stated.

3.       Provision of services is subject to stock availability.

4.       Provision of services is subject to standard credit vetting processes and approval by Vodacom Commercial Finance.

5.       Pricing for certain services may be subject to change due to currency and exchange rate fluctuations.

6.       Pricing of certain services such as Satellite, Fibre and/or Microwave access may be subject to a feasibility study and/or site survey, which could result in additional installation costs.

7.       Where applicable, Vodacom retains the right to determine and provision the access medium it deems most suitable for the customer.

8.       In the event that the feasibility and/or site survey results are deemed not viable to proceed, either party is entitled to cancel the order.

9.       Provision of services is subject to Vodacom’s general contract Terms & Conditions as published on http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions

10.       In the event of a discrepancy between Terms and Conditions detailed for Smart Business Bundles and the standalone products contained within the bundle, the terms and conditions for Smart Business Bundles will apply.

11.   Upgrades of individual components of a Smart Business Bundle, as well as a Smart Business Bundle as a whole, will be allowed so long as it is in line with existing upgrade eligibility criteria.  In terms of a Mobile contract, an upgrade will mean the movement from one tariff plan to a higher tariff plan, with a new mobile device. In terms of Business Internet, an upgrade will mean a movement to a package with a higher data allocation.

12.   The price of the Smart Business Bundle is subject to change, should the customer upgrade components of their bundle. Prices will be at the prevailing market rate.

13.   Moving from one connectivity type to another, as part of individual components of a Smart Business Bundle, or as a Smart Business Bundle as a whole, will not be allowed.

14.   No downgrades of any service will be allowed.

15.   Cancellations of individual components of a Smart Business Bundle will not be allowed.

16.   Cancellations of a Smart Business Bundle in its entirety only, will be allowed. This will be subject to any cancellation fees applicable to all components contained in the bundle.

17.   Prices for bundled offers may change subject to Vodacom price change policy guidelines

18.   Components of a bundle may change subject to stock availability.